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License Status

Your Atrium instance's license can be in one of three states.

Active​

Normal operation. The instance has a valid, non-expired license and has successfully checked in with the Control Plane within the grace period.

Everything works as expected according to your tier's entitlements.

Grace period​

The instance hasn't been able to reach the Control Plane for an extended period, but the cached license hasn't expired yet. Default grace period: 30 days from the last successful check-in.

During the grace period:

  • All features continue to work normally.
  • The admin dashboard shows a warning indicating that the Control Plane is unreachable and how many days remain in the grace period.
  • Warning severity escalates as the grace period progresses.

Common causes: Network outage, firewall misconfiguration blocking outbound access to the Control Plane, DNS issues, or Control Plane maintenance.

Resolution: Restore outbound HTTPS connectivity to cp.atrium.sprocksystems.de. The next successful check-in resets the grace period.

Read-only mode​

The grace period has expired without a successful Control Plane check-in, or the license has been explicitly revoked.

In read-only mode:

  • All existing data remains accessible. You can view visitors, download archived PDFs, access audit logs, and export data.
  • New operations are blocked. No new check-ins, no new visits, no new users, no configuration changes.
  • The admin dashboard shows a prominent notification explaining the situation and how to resolve it.

Read-only mode is the ethical middle ground: your data isn't held hostage (you can still access and export everything), but you can't continue operating without a valid license.

Resolution: Restore Control Plane connectivity, or contact support to resolve licensing issues. Once a valid license is restored, the instance returns to active mode immediately.

License information in the dashboard​

The license section in the admin dashboard shows:

  • SKU and display name.
  • Status: Active, Grace Period (with days remaining), or Read-Only.
  • Expiry date: When the license expires.
  • Last check-in: When the instance last successfully communicated with the Control Plane.
  • Current version: The platform version running.
  • Available update: If a newer version is available.