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Check-In

Check-in transitions a visit from "pre-registered" to "checked in." This triggers WLAN credential provisioning, host notification, and updates the dashboard in real time.

There are two ways to check in a visitor: manually from the dashboard, or via self-service on a kiosk tablet. This page covers the dashboard flow. For kiosk check-in, see Kiosk Check-in Flow.

Manual check-in from the dashboard​

  1. Open the Dashboard and navigate to the Expected tab.
  2. Find the visitor's visit in the list.
  3. Open the row actions menu (⋯) and click Check In.
  4. The WLAN Access dialog appears, showing:
    • Username — The auto-generated WiFi username.
    • Password — The auto-generated WiFi password.
    • Valid until — The timestamp when the credentials expire (matches the visit's expected departure time).
    • Copy buttons next to each field for easy clipboard copying.
  5. Share the credentials with the visitor (verbally, printed, or via the copy buttons).
  6. Click Done to close the dialog.

The visit moves to the On Site tab with a green "On Site" badge. The stat card "On Site" increments.

Manual check-in skips documents

When you check in a visitor from the dashboard, document signing is skipped. The dashboard check-in is intended for situations where the receptionist is handling the visitor directly. If document signing is required, use the kiosk flow.

What happens on check-in​

When a visitor is checked in, several things happen automatically:

  1. WLAN voucher creation — A time-bound WiFi account (username + password) is generated and stored. If an Atrium Agent is connected at the site, the voucher is pushed to the Agent's RADIUS server immediately.
  2. Host notification — The host who invited the visitor receives a notification that their visitor has arrived.
  3. Dashboard update — The visit moves to the "On Site" view across all active dashboard sessions for the site.
  4. Event emission — A visitor.checked_in event is emitted for downstream processing (CRM sync, audit log, calendar integration).

WLAN credentials​

WiFi credentials are generated automatically at check-in. You don't need to configure them per visitor — the system creates a unique username/password pair for each visit.

  • Username format: Auto-generated, unique per voucher.
  • Password: Auto-generated, random.
  • Validity: From check-in until the visit's expected departure time.
  • Authentication: Via RADIUS, handled by the Atrium Agent on the local network.

The credentials only work if an Atrium Agent is deployed and connected at the visitor's site, and the site's WiFi infrastructure is configured to authenticate against the Agent's RADIUS server. Without an Agent, the credentials are still displayed but won't authenticate on any network.

For details on WiFi provisioning, see Network Access Overview.