Kiosk Check-In Flow
This page describes the visitor's experience when checking in at a kiosk tablet. The flow is designed to be self-service — no receptionist interaction needed.
Step-by-step flow
1. Standby screen
The kiosk displays a welcome screen with the current date and time and a "Scan QR Code" button (or animated QR icon). The site name is shown in the top-left corner.
The standby screen is what visitors see when they approach the kiosk.
2. QR code scanning
The visitor taps the screen or the "Scan QR Code" button. The tablet's camera activates and shows a viewfinder. The visitor holds their QR code (from the pre-registration email, either printed or on their phone screen) in front of the camera.
The scanner detects the QR code automatically — no button press needed. A "Validating…" overlay appears briefly while the token is verified.
What can go wrong at this stage:
| Error | Message shown | What it means |
|---|---|---|
| Expired QR | "This QR code has expired. Please contact your host." | The visit's expected arrival/departure window has passed. |
| Already used | "This QR code has already been used." | The visitor (or someone else) already checked in with this code. |
| Invalid QR | "Invalid QR code. Please try again." | The scanned code isn't an Atrium QR token (e.g., a random QR code). |
Error messages display for 3 seconds, then the scanner resumes automatically.
3. Visitor confirmation
After successful QR validation, the kiosk shows the visitor's details:
- Name
- Company
- Visit purpose
The visitor is asked to confirm: "Is this you?" with a "Yes, continue" button. This is a lightweight identity verification step — the visitor confirms they are the person who was invited.
4. Document signing
If the site has document templates assigned, the visitor is guided through each required document:
Reading the document:
- The document is displayed in a scrollable area.
- The visitor must scroll to the bottom to enable the "Read & Proceed to Sign" button. This ensures the full document was at least scrolled through.
Signing the document:
- A signature pad appears on screen.
- The visitor draws their signature using their finger (touch) or a stylus.
- The "Sign & Continue" button activates once a signature is drawn.
- The visitor can clear and redraw their signature before confirming.
This repeats for each required document (e.g., NDA, then WiFi policy, then GDPR notice). A step indicator shows progress through the documents.
Skipped documents: If the visitor has previously signed the current version of a document (from a past visit or via pre-arrival signing), that document is skipped automatically.
5. Check-in completion
After all documents are signed (or if no documents are required), a "Completing check-in…" spinner appears briefly. Then the completion screen is shown:
- A green checkmark icon.
- "Welcome, {name}!" heading.
- WiFi credentials displayed in large, readable monospace font:
- Username
- Password
- Valid until (timestamp)
- A countdown timer: "Returning to home screen in 30s…"
The visitor can note down or photograph their WiFi credentials. After 30 seconds (or when the visitor taps "Done"), the kiosk returns to the standby screen, ready for the next visitor.
Step indicator
A progress indicator at the top of the screen shows the visitor where they are in the check-in flow. The number of steps depends on how many documents are assigned to the site:
- No documents: Confirm → Complete (2 steps)
- 1 document: Confirm → Read & Sign → Complete (3 steps)
- 3 documents: Confirm → Doc 1 → Doc 2 → Doc 3 → Complete (5 steps)
Duration
A typical kiosk check-in takes 30–90 seconds, depending on the number and length of documents. For returning visitors with all documents already signed, it takes about 15 seconds (scan → confirm → credentials).