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User Management

User management is a Tenant-Admin function. Tenant-Admins create accounts, assign roles, and manage access for everyone in the tenant.

Creating a user​

  1. Navigate to Settings → Users in the sidebar.
  2. Click Add User.
  3. Fill in the required fields:
    • Email — Must be unique within the tenant. This is the login identifier.
    • Display Name — The name shown in the UI (e.g., on visit records, in the host field).
    • Role — Tenant-Admin, Site-Admin, or Member.
    • Site Access — For Site-Admins and Members: select one or more sites this user can access. Tenant-Admins have implicit access to all sites.
  4. Click Create.

The user receives an initial password (set by the admin or auto-generated, depending on configuration). They'll be prompted to change it on first login if the must_change_password flag is set.

No self-registration

Atrium does not support self-registration. All user accounts are created by a Tenant-Admin. This is by design — user creation is an administrative act, not a self-service operation.

Editing a user​

  1. Navigate to Settings → Users.
  2. Click on the user you want to edit.
  3. Update their details: display name, role, or site assignments.
  4. Save changes.

Role changes: When you change a user's role (e.g., promote a Member to Site-Admin), the change takes effect on their next token refresh. Active sessions may continue with the previous role for up to 15 minutes (the access token lifetime).

Site assignment changes: Adding or removing site access similarly takes effect on the next token refresh.

Resetting a password​

Tenant-Admins can reset any user's password:

  1. Navigate to Settings → Users and select the user.
  2. Click Reset Password.
  3. Set a new temporary password.
  4. The user will be required to change this password on their next login.

For details on the password policy, see Passwords.

Deactivating a user​

To revoke a user's access without deleting their account:

Deactivating (or deleting) a user does not affect their historical visit records — visits they hosted remain in the system. The host field on those visits will show the user's display name as it was at the time of the visit.

User count limits​

Depending on your license tier, there may be a maximum number of admin/operator user accounts. When the limit is reached, you won't be able to create new users until you either deactivate existing accounts or upgrade your plan. See Licensing — Entitlements.